Условия обслуживания

Last updated: September 16, 2026

These Terms govern your use of cleobotanica.co.il ("the site") and any order you place with Cleo Botanica ("we", "us", "our"). By placing an order you accept these Terms. Please read them together with our Refund Policy and our Privacy Policy.

1. Who we are

Cleo Botanica is a florist based in Tel Aviv-Yafo, Israel, with two shops: Nehama St 7 (Jaffa) and Frenkel St 60 (Florentin). Business registration number: 348245481. Contact: info@cleobotanica.co.il, +972 52 685-1211.

2. Orders

An order placed on the site is an offer to buy. The contract is formed when we send you an order confirmation by email. We may decline or cancel an order, with a full refund, if the product is unavailable, the delivery address is outside our delivery area, the order appears fraudulent, or there is an obvious pricing error.

Every order requires a preferred delivery date, chosen on the product page. Delivery slots are subject to availability; if we cannot meet the requested date we contact you by WhatsApp or email.

3. Prices and payment

All prices are in Israeli new shekels (₪) and include VAT where applicable. Payment is taken at checkout through AllPay, our payment provider; we do not store your full card details. We also accept gift cards and store credit. Prices may change at any time, but the price shown when you complete checkout is the price you pay.

4. Product photographs and substitutions

Photographs show an example of the arrangement. Because flowers are natural, seasonal and arranged by hand, the bouquet you receive will be similar in colour, style and value, but not identical to the photograph. Our substitution rules are set out in the Refund Policy.

Size names (Medium, Big, XXL and similar) describe the relative volume and price of an arrangement, not exact dimensions.

5. Delivery

Delivery areas, prices and timing are described on our Delivery page. In short: we deliver across Tel Aviv and central Israel, the price is calculated automatically from the delivery address, and same-day delivery depends on availability.

We deliver to the address and phone number you provide, and we may call the recipient to arrange handover. If the delivery is a surprise, tell us in "Special requests" at checkout and we will keep that call brief.

We cannot guarantee delivery to a precise minute. Where an exact time window matters — a ceremony, a restaurant booking, a flight — message us on WhatsApp before ordering so we can confirm what is possible.

6. Card messages

We print your card message exactly as you type it, including language and spelling. Please check it before you pay: once the bouquet has left the shop the card cannot be changed. We reserve the right to decline messages that are abusive or unlawful.

7. Recipients

A recipient may refuse a delivery. If that happens, the bouquet returns to the shop and we contact you; a refused delivery counts as a completed delivery attempt and is not refundable.

If the recipient asks who sent the flowers, we pass on the name given at checkout, unless you asked us to keep the sender anonymous.

8. Plants, flowers and safety

Many flowers and houseplants are toxic if eaten by pets or small children. Where we know this, it is marked on the product page. Flowers are not food. Keep arrangements out of reach of animals and children, and wash your hands after handling plant material. We are not liable for the consequences of eating or mishandling plants.

If you or the recipient have a known pollen sensitivity, tell us before ordering and we will suggest low-pollen alternatives.

9. Use of the site

You are responsible for the accuracy of the information you give us and for keeping your account details secure. You may not use the site for any unlawful purpose, interfere with its operation, or copy our photographs, texts or branding without permission.

10. Intellectual property

All content on the site — photographs, product descriptions, logo and design — belongs to Cleo Botanica and may not be reproduced commercially without our written consent.

11. Liability

Our liability for any order is limited to the amount paid for that order. We are not liable for indirect or consequential losses. Nothing in these Terms limits rights you have under Israeli consumer law that cannot be waived by agreement.

We are not responsible for delays caused by events outside our control, including weather, road closures, strikes, the security situation and national holidays.

12. Changes to these Terms

We may update these Terms. The version published on this page at the time of your order is the version that applies to that order.

13. Governing law

These Terms are governed by the laws of the State of Israel. The competent courts of Tel Aviv-Yafo have exclusive jurisdiction over any dispute arising from them.

14. Contact

Cleo Botanica
Nehama St 7, Tel Aviv-Yafo · Frenkel St 60, Tel Aviv-Yafo
WhatsApp / phone: +972 52 685-1211
Email: info@cleobotanica.co.il
Every day, 10:00–19:00.