Политика доставки
Last updated: September 21, 2026
Cleo Botanica delivers fresh flowers, arrangements and plants from our two shops in Tel Aviv-Yafo, using our own couriers. This policy explains where we deliver, how much it costs and how delivery works. For a full list of towns and neighbourhoods, see our Delivery page.
1. Delivery area and prices
The delivery price depends on the distance from our shops to the delivery address and is calculated automatically at checkout when you enter the address. Distance is measured in a straight line from the shop.
| Distance from the shop | Price | For example |
|---|---|---|
| Up to 5.5 km | ₪50 | South and central Tel Aviv, Jaffa, Givatayim, Bat Yam, Holon, central Ramat Gan |
| 5.5–16 km | ₪65 | North Tel Aviv, Ramat Aviv, Bnei Brak, Givat Shmuel, Kiryat Ono, Or Yehuda, Rishon LeZion, Petah Tikva, Yehud, Ramat HaSharon, Herzliya, Ness Ziona, Hod HaSharon |
| 16–45 km | ₪145 | Lod, Ramla, Ra'anana, Kfar Saba, Rosh HaAyin, Shoham, Rehovot, Yavne, Netanya, Hadera, Modi'in, Ashdod, Beit Shemesh |
| 45–160 km | from ₪175, by arrangement | Jerusalem, Haifa, Caesarea, Zichron Ya'akov, Ashkelon, Kiryat Gat, Beersheba |
Large cities can fall into two different price bands depending on the exact address. The price shown at checkout is always the one that applies.
Beyond 45 km — by arrangement. Checkout shows a price from ₪175. After you order, we check whether we can deliver to your address and the final delivery cost — the price may be adjusted. We always agree everything with you before delivery, and if delivery isn't possible, we refund you in full. Prefer to ask first? Message us on WhatsApp.
More than 160 km away (for example Eilat or the Upper Galilee), checkout won't offer delivery — message us on WhatsApp and we'll see what we can do.
We currently deliver within Israel only.
2. Free pickup
You can choose pickup at checkout and collect your order free of charge from either shop:
- Nehama St 7, Tel Aviv-Yafo (Jaffa, next to the Gesher Theatre)
- Frenkel St 60, Tel Aviv-Yafo (Florentin)
Orders are usually ready for pickup within 2 hours; we will let you know when yours is ready. Pickup is available during shop hours: Frenkel St 60 every day 10:00–22:00; Nehama St 7 hours vary by day — see Google Maps.
3. Delivery dates and times
- You choose the preferred delivery date on the product page before adding the item to your cart.
- Deliveries go out every day. Hours may change on Jewish holidays and holiday eves.
- Orders placed by 12:00 are usually delivered the same day within 45 km, depending on the courier schedule. If you need flowers today, message us on WhatsApp and we will confirm.
- We cannot guarantee delivery to an exact minute. If a specific time window matters — a ceremony, a restaurant booking, a flight — tell us before ordering.
- On peak days (Rosh Hashanah, Valentine's Day, Mother's Day and other holidays) we recommend ordering at least a day in advance.
4. How delivery works
- Every bouquet is made to order and handed to our courier as close to delivery as possible.
- You receive an email when your order is on its way and another when it has been delivered.
- Our courier calls the recipient before arriving. Please make sure the recipient's phone number is correct and reachable. If the delivery is a surprise, let us know in "Special requests" at checkout.
- If you are sending flowers to someone else, enter the recipient's name and address in the delivery details on the product page, and your card message in the "Card message" field.
5. If the recipient is not available
If we cannot reach the recipient, our courier contacts you. With your agreement we can leave the bouquet with a neighbour, a doorman or at reception. Otherwise it returns to the shop and is kept refrigerated, and a second delivery attempt is charged at the standard delivery rate for that address. Details are in our Refund Policy.
6. Changing the delivery date or address
You can change the delivery date, address or recipient free of charge up to 12 hours before delivery. Message us on WhatsApp or by email with your order number.
7. Contact
Cleo Botanica
Nehama St 7, Tel Aviv-Yafo · Frenkel St 60, Tel Aviv-Yafo
WhatsApp / phone: +972 52 685-1211
Email: info@cleobotanica.co.il
Customer service: every day, 10:00–19:00 — English, Hebrew and Russian.