Last updated: July 20, 2026

Cleo Botanica ("we," "us," "our," "Cleo Botanica," "Cleo") operates the online store at cleobotanica.co.il. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our site, place an order, or otherwise interact with us.

By using our site or placing an order with us, you agree to the collection and use of information in accordance with this policy.

1. Personal Information We Collect

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:
- Cookies are data files placed on your device, often including an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- Log files track actions occurring on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

When you place an order or attempt to place an order through the site, we collect certain information from you, including your name, billing address, delivery address, phone number, and email address ("Order Information"). This may also include the recipient's name, phone number, and delivery address if you are sending flowers to someone else. We refer to this information as "Personal Information."

2. How We Use Your Personal Information

We use the Order Information to:
- Fulfil orders placed through the site, including processing payment, arranging delivery, and communicating with you about your order;
- Communicate with you (by phone, email, or WhatsApp) about order confirmations, delivery updates, and customer service requests;
- Screen orders for potential risk or fraud; and
- Provide you with information or advertising relating to our products or services, where this is in line with the preferences you have shared with us.

We use the Device Information to help us screen for potential risk and fraud, and to improve and optimize our site.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us provide our services and fulfil orders, including:

- Shopify, which powers our online store and checkout, and processes Order Information as necessary to provide the service. You can read more about how Shopify uses your Personal Information at https://www.shopify.com/legal/privacy.
- AllPay, our payment processing partner, which securely processes your payment information at the time of checkout. We do not store your full payment card details ourselves.
- Delivery and courier partners, who receive the recipient's name, address, and phone number as necessary to deliver your order.

We may also share Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Cookies and Similar Technologies

Cookies used on our site fall into two categories:
- Essential cookies, required for the site and checkout to function properly (for example, keeping items in your cart).
- Other cookies, which may be used to understand how visitors interact with the site so we can improve it.

You can disable cookies through your browser settings; however, this may affect your ability to use certain features of the site, including the checkout.

5. Data Retention

When you place an order through the site, we retain your Order Information for our records unless and until you ask us to delete this information. We may retain certain information as required by applicable law (for example, tax and accounting obligations).

6. Your Rights

If you are a resident of Israel, the European Economic Area, or another jurisdiction with applicable data protection laws, you may have the right to access, correct, update, or request deletion of your Personal Information. You can exercise these rights by contacting us using the details below.

We process your Personal Information based on our legitimate business interests in operating the store, to perform a contract with you (for example, to fulfil an order), to comply with our legal obligations, and/or with your consent.

7. Minors

Our site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children.

8. Data Security

We take reasonable technical and organizational measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your rights over your Personal Information, please contact us:

Cleo Botanica
Nehama St 7, Tel Aviv-Yafo, Israel
Email: info@cleobotanica.com
Phone / WhatsApp: +972 52 685-1211