Contact
You reach a florist here, not a call centre. We answer every message ourselves — in English, Hebrew or Russian — usually within the hour during customer service hours.
Customer service for online orders
Every day, 10:00–19:00
WhatsApp / phone: +972 52 685-1211
Email: info@cleobotanica.co.il
Orders on the site are accepted around the clock. Messages sent after 19:00 are answered the next morning.
Our shops
Both in Tel Aviv-Yafo, about 900 metres apart. You are welcome to drop in or pick up your online order.
- Frenkel St 60, Tel Aviv-Yafo — Florentin. Open every day, 10:00–22:00.
- Nehama St 7, Tel Aviv-Yafo — Jaffa, next to the Gesher Theatre. Hours vary by day — see Google Maps.
Hours can change on Jewish holidays and holiday eves.
Before you write
Delivery areas and prices are on our Delivery page and in our Shipping Policy. Cancellations, replacements and refunds are covered in our Refund Policy, and the rules of ordering in our Terms of Service.
Planning a wedding, an event, an office subscription or a regular weekly delivery? Write to us on WhatsApp — we will go through ideas, occasion and budget together.
Cleo Botanica, Nehama St 7, Tel Aviv-Yafo, Israel. Business registration number: 348245481.
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